OrchardThe technician
stops typing.
The record writes itself.
Managed services has run on a self-report substrate for two decades. Orchard replaces self-report with witnessed reality. Every downstream artifact — invoicing, documentation, tickets, QBR prep, compliance evidence — becomes a computed view of one canonical record.
Twenty years of stack-of-records.
Three trillion dollars of friction.
of MSP technician time is documentation, ticketing, time-entry, and update threads. The substrate is the operator's second job.
of historical knowledge is searchable when it's needed. Resolutions live in tickets that index nothing into runbooks that update never.
tools assume the AI is the operator. Everything on the market is a CRUD app with a chatbot bolted on top.
Three primitives.
One canonical record.
The substrate
A graph of witnessed events instead of a stack of human-typed records. Every interaction — agent, technician, customer, system — lands as an immutable artifact in the same fabric.
The composer
A planner that compiles intent into skill chains. Operators describe outcomes; Orchard assembles, sandboxes, and replays the workflow against the last 30 days before letting it ship.
The surface
Generative UI bound to live signals. Dashboards, drill-downs, and approvals materialize from the substrate — every panel is a query, every widget a citation.
Every dashboard is a citation.
Hover anything to see the source.
Generative panels assemble themselves around live signals — open tickets, pending approvals, billing leakage, agent activity. Each number is a link back to the substrate event that produced it.
The technician stops typing.
The record writes itself.
We are building Orchard for the MSP that intends to be the one acquiring — not the one getting acquired.